Payment & Delivery
Payment Via WorldPay
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Our Delivery Charges UK Mainland
Up to 0.15Kg
Up to 0.30Kg
Up to 1Kg
Up to 2Kg
Up to 10Kg
Up to 15Kg
Up to 30Kg
Orders below 2kg will be delivered by Royal Mail 2nd Class.
Orders above 2kg will be delivered by a Courier Service 48hrs
Monday - Friday (CET)
- All items ordered before 14.00pm are despatched out to the courier the same day to the best of our ability.
- All items ordered after 14.00pm will be despatched out to the courier the next day to the best of our ability.
- All items ordered after 14.00pm on a Friday will be assigned to our Courier Service on the Friday* and therefore will not be despatched until the Monday*.
- All items ordered on a Saturday or Sunday will be assigned to our Courier Service on the following Monday* to the best of our ability.
*Excluding Bank Holidays, in which case it will be the next working day)
We accept no liability if delivery is not made due to the recipient not being available or being delivered to the wrong address.
All orders are despatched via Courier and are tracked for your added security.
Free delivery is available to UK Mainland ONLY on orders over £60.00. Please ensure you have selected the correct country at Checkout.
IMPORTANT - PLEASE NOTE
The Clay Cloth Company reserves the right to charge the full shipping fee applicable to resend if the item is returned to us as the customer was unable to take delivery of the parcel for any reason. Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to re-place the order to have the item reshipped. If a customer inputs any incorrect details on their order, which causes the parcel to be delivered incorrectly, we will not hold any responsibility for this parcel. If our Courier attempts delivery and the parcel cannot be delivered, a reattempt will take place. Following a further reattempt, the parcel will be destroyed. The Clay Cloth Company will not be responsible for destroyed parcels where the customer is not available to accept the parcel.
Delivery addresses MUST be registered with Royal Mail and MyHermes Courier. This is easily checked by visiting their website. Parcels WILL NOT be delivered if the postcode within the address does not appear in the available addresses when we book delivery.
European & International
The Clay Cloth Company will ship internationally to many countries in Europe and the Rest of the World. Please ensure you have selected the correct country at Checkout. In some cases, depending on weight, your parcel may be shipped International Economy which can take 6-8 weeks. If you would like it sooner, please contact us so we can arrange a faster service and recover the additional funds to cover that faster service.